Effective Date: Oct 19, 2023
Welcome to EKP Solutions! We are delighted to serve you as your trusted source for containers. To ensure a seamless shopping experience, please take a moment to review our Shipping Policy below:
1. Shipping Methods:
We offer several shipping options to accommodate your needs:
- Standard Shipping: This method typically takes 4 business days for delivery.
- Expedited Shipping: Need your container sooner? Choose Expedited Shipping, which usually takes 2 business days for delivery.
2. Shipping Rates:
Shipping rates are determined based on the weight and dimensions of the container(s) ordered, as well as the shipping destination. You can view the shipping costs during the checkout process before completing your purchase.
3. Processing Time:
Orders are typically processed within 1-2 business days from the date of purchase. Please note that processing time may vary during peak seasons.
4. Shipping Confirmation:
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. This tracking information will allow you to monitor the progress of your shipment.
5. Delivery:
EKP Solutions ships containers to the shipping address provided during checkout. Please ensure the accuracy of your shipping information to avoid delays or misdeliveries. We are not responsible for lost or stolen packages after delivery confirmation.
6. Delivery Times:
Delivery times may vary depending on the shipping method selected and your location. While we make every effort to meet estimated delivery times, unforeseen circumstances (e.g., weather conditions or carrier delays) may occasionally affect delivery dates. We appreciate your patience and understanding in such situations.
7. Order Tracking:
You can track your order using the provided tracking number on our website or the carrier’s website.
8. Order Changes and Cancellations:
If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, it cannot be canceled.
9. Returns and Refunds:
For information on our return and refund policy, please refer to our Return Policy page.
10. Contact Us:
If you have any questions or concerns regarding your shipment or our shipping policy, please don’t hesitate to contact our customer support team at support@ekp-solutions.com.
Thank you for choosing EKP Solutions for your container needs. We look forward to serving you!
EKP Solutions
ekp-solutions.com
support@ekp-solutions.com